Shipping policy
Thank you for shopping at Lovewhisper! We strive to deliver your order quickly and safely. Please read the following shipping information before placing your order.
Shipping costs:
Free shipping within Australia
GST
The GST is already included in the product price.
Processing time:
Orders are typically processed within 1-3 business days after payment is received. Processing times may be longer during peak periods or promotional offers. However, we always strive to ship your order as quickly as possible.
Delivery time:
The estimated delivery time for standard shipping is 5 to 7 business days after order processing. Please note that delivery times may vary depending on your location and unforeseen circumstances such as weather-related delays or issues with the shipping provider.
Processing time: 1 to 3 working days (Monday to Friday)
Delivery time: 5 to 7 working days (Monday to Friday)
Order deadline:
Shipment tracking:
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can track the status of your order on our website or on the shipping provider's website using the tracking number.
Lost or damaged items:
Should your item arrive damaged, please contact us within 24 hours of delivery and send us a photo as proof. We will work immediately to find a solution. If your package is lost in transit, please contact us as soon as possible. We will get in touch with the shipping provider to locate your package or send you a replacement.
Cancellation:
We reserve the right to cancel the order as long as the products have not yet been shipped.
Once the goods are in transit, cancellation is no longer possible. However, you can return your product. Please refer to our return and refund policy.
Change of address:
If you accidentally entered the wrong address or wish to change the delivery address, you have 12 hours to do so. Please contact us as soon as possible in this case.
Contact:
For questions or concerns regarding our shipping conditions, please contact our customer service at support@lovewhisper.shop.
Our contact details:
Company Name: Lovewhisper Jewelry
Address: 43 coolinda st, Sunnybank, Queensland, 4109, Australia
Email: support@lovewhisper.shop
Phone: +61 406 281 130
Customer Service Hours: 9am - 5pm AEDT